Frequently Asked Questions
- DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
No. In fact you can check out as a guest if you wish
- HOW SHOULD I WASH MY FAST MASKS?
We recommend to wash your Fast Masks in the washing machine and laying them flat to dry.
- HOW DO I CHANGE MY ACCOUNT INFORMATION?
Simply login at the My Account page and on the left are your options to make changes
- CAN I RECEIVE FREE SHIPPING?
Sure If you spend $45 or more you get free shipping.
- HOW LONG TILL I RECEIVE MY ORDER?
All In Stock Orders are shipped out within 24 – 48 hrs of ordering and most orders in North America arrive in 7 Business days. However sometimes it can take a little longer. If you have not received your products in the below timeline please contact us.
Canada 1-2 weeks
USA 1-2 weeks
International 3-4 weeks
- MY PROMO CODE WON'T WORK?
Your Promo code may have expired. All promo codes also have to abide by certain guidelines. EX minimum purchase value or time of the year. Also some promo codes may only be used once or may not apply to certain products
- WHAT IF MY ITEM IS ON BACKORDER?
If your item is on backorder we are always working to get these items out as quickly as possible, if you would like an exact time frame please email us from the Contact page Here
- DO FAST MASKS OFFER PROTECTION AGAINST VIRUSES ?
We have been receiving many inquiries regarding whether our products are an alternative to medical face masks.
Our products have not been designed or certified as protection against viruses or diseases, so they are NOT suitable for preventing the spread of COVID-19 (SARS-CoV-2). Although our multifunctional products cover the entire front of the face (nose, mouth, chin, and neck), they are not scientifically proven to prevent you from contracting or passing a virus/disease/illness to someone else. In response to the most common questions and concerns regarding our product, please see the below statements:
* Fast Mask products are not intended to be used as medical-grade face masks or effective to prevent disease, illness, or the spread of viruses.
* Fast Mask does not produce or claim to produce products that prevent disease, illness, or the spread of viruses.
- WHY IS MY CARD DECLINING?
Sometimes banks will see that we are located in Ontario, Canada and consider this to be unusual charges as the charges are coming from out of state/province.
In these cases we recommending using PayPal you can check out as a guest and there are no additional fees for using this option.