Frequently Asked Questions
- DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
No. In fact you can check out as a guest if you wish
- HOW DO I CHANGE MY ACCOUNT INFORMATION?
Simply login at the My Account page and on the left are your options to make changes
- CAN I RECEIVE FREE SHIPPING?
Sure If you spend $45 or more you get free shipping.
- HOW LONG TILL I RECEIVE MY ORDER?
All In Stock Orders are shipped out within 24 – 48 hrs of ordering and most orders in North America arrive in 7 Business days. However sometimes it can take a little longer. If you have not received your products in the below timeline please contact us.
Canada 1-2 weeks
USA 1-2 weeks
International 3-4 weeks
- CAN I RETURN MY ORDER?
Yes, of course you can return your order within 30 days of your purchase for a full refund excluding the shipping cost. All items must be in original packaging as per the return and exchange policy found here
- CAN I MAKE A EXCHANGE ?
Absolutely. Exchange can be made for product of equal value and must be in original packaging and unworn
- MY PROMO CODE WON'T WORK?
Your Promo code may have expired. All promo codes also have to abide by certain guidelines. EX minimum purchase value or time of the year. Also some promo codes may only be used once or may not apply to certain products
- WHAT IF MY ITEM IS ON BACKORDER?
If your item is on backorder we are always working to get these items out as quickly as possible, if you would like an exact time frame please email us from the Contact page Here